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His advice."get compressed air and clean the player". which I was to copy to a disc and insert into the machine (after I pointed out there was no USB port they told me to use first).
The 1st time was after about 4 months of very, very light use (about 20 hours total). Customer service told me how to do a reset.
Another unit with a DVD side that will no longer load/play. The Samsung customer service reps ran me around about loading a firmware update they would send me via email in 5 min.
This seemed to fix the problem (for a while). Of course I'm out of warranty now ant it won't play any disc now and the reset will not work.
After killing an hour and a half waiting on the email and 2 more calls to Samsung the 3rd rep informed me the firmware update was only for Blu-Ray players and was not available for this unit. Good luck with that.Don't waste your time or money on this junk.
Some of us don't need all the bells and whistles Others might be looking for a second machine for the kids or a specific task; this is the one. With a price painless for the pocket, you get a basic combo player/recorder. It is best suited to those of us who do not have cable as it does not have that feature. Otherwise, why spend more.
I am done with Samsung. The second one was sent in for repair after about six months for the same reason I returned the first one. I bought this DVD player almost 13 months ago. I had to take the first one back after several weeks because the video became extremely distorted. Now it is doing it again. I thought Samsung was supposed to be a top brand.
In other words, just a simple DVD player would've been better with our television for cable reception and playback. While the Samsung DVD-V9800 has several options for connecting to other components (RCA jacks, HDMI outputs, etc)., the descriptions failed to mention it has no cable-tv-style plugs. We still have to rely on an VCR to watch cable channels, with the new DVD/VHS accessed as an alternate video source (off-antenna) through the VCR. Description should have listed this effectively limited choice of connectivity. Buying a clunky converter is our only choice at this point until our secondary tv is replaced with an expensive monitor in the not-so-near future.
I don't see why it's called a combo player. I just learned why my VHS side isn't playing tapes - because the HDMI output only works for the dvd player. I wish I had read more reviews before I purchased this product. The only things that are combined are the power cable and remote control. I have to run separate analog composite video and stereo audio cables and reconfigure my stereo to watch my VHS tapes. This is really stupid. Otherwise it's logically two completely separate players inside one case. If I can find a better unit, I'm going to return this one.I heartily agree with the reviewer who said the title of this product should really be changed to "combo tunerless vcr + upconverting 1080p DVD player".
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